FAQs
Why should I order a custom-made shirt from Brisk?
When it comes to combination of quality and price, it’ll be hard for you to find a custom shirt like Brisk anywhere else. We’re working as one team under one roof, be it one of our patterns cutting expert or customer service. This enables us to know our customers better and make shirts straight out of their expectations.
How are the prices lower than most of the custom shirt brands?
We get this question a lot. The answer is pretty simple, our in-house shirt making factory cuts out all the logistics and supply chain costs enabling us to offer attainable priced custom shirts. This doesn’t just let us offer great prices but also great quality and execute our custom shirt orders efficiently.
What can I expect from Brisk customer service?
Our custom shirt orders are backed by a friendly customer service team to help you getting a perfect fit, choosing the right fabric and any questions you may have. We’re able to provide a seamless shopping experience because we have a strong integration between our customer service and production team.
Can I customize my shirt?
Absolutely! Our "Design Your Shirt" feature allows you to personalize every aspect of your shirt.
How can I access the details of my previous orders?
Please log in to your account at www.briskshirts.com. You can view your order history, including size details, measurements, and other related information, under the "Order History" section.
How can i track my order?
You can check order status by logging in to your profile. Once the order is shipped, you will receive shipment updates regarding delivery.
If I order today, when will I get my shirt?
Shirts are shipped within 10-15 business days after order placement.
If I order today, when will I get my Jeans, T shirts?
Within 3-8 business days after order placement.
What happens if I never get my order?
You can always contact Brisk at [email protected], and our team will ensure the delivery of products.
What is your return/remake policy?
We offer a 30-day return policy on unworn and unwashed items. In order to request a return or remake, please contact our customer service team at [email protected]
What if I don’t like the fit of the custom shirt I order?
We promise free alterations and remakes till the time your shirt fits you perfectly. Your final sizes are then saved online for future orders.
What if I don’t like the Jeans, T-shirts i ordered?
We have a free exchange/return policy within 30 days of purchase. Products have to unused and with all tags, labels intact.
How can I measure my shirt?
To ensure the perfect fit, we recommend following our detailed guide on How to Measure Your Shirt available on our website. This guide will walk you through each measurement.
What is your fit guide about?
Our Fit guide explains 4 sizing options that we have:
- FitSure – You answer a set of simple questions and we design your size & fit
- How to measure your body for custom shirt.
- How to measure your shirt for custom shirt.
- Measurements of our 3 fits (Slim, Modern, Regular) in collar sizes 14-20
Can I get a refund if I don’t like my shirt?
You can definitely claim a refund if you are not satisfied with the quality of a Brisk shirt, that’s hardly ever a case.
Is there a physical store I can visit?
We are entirely based online and operate through a single website.
The color I ordered is slightly different from the one I received. Do I have the wrong shirt?
The tone and saturation of colors can vary according to the quality of the screen you’re viewing it on. Please keep a margin for slight variations.
I’m shipping my dress shirt back. Who is going to pay for the shipping?
As per our terms of service, the customer will be liable to bear the expense of return shipping.
I’m shipping my Jeans, T-Shirts back. Who is going to pay for the shipping?
We offer prepaid shipping label to return Jeans, T-Shirts for exchange/refund.
How can I expedite the production of my order?
To expedite your order, simply email us at [email protected] with your order number and request for expedited production. We'll do our best to prioritize your order at no additional cost.
Can I use promo codes and credits in the same order?
Additional codes cannot be added to membership orders. No, you aren't able to use a promotional code and credits on the same purchase.
Can I get 2 promotions/discount offers in the same order?
No, 2 promotions/discounts cannot be applied in the same order.
I’m paying online. Is it safe to enter my details?
We try our best to align payment through the safest portals.
